Privacy Policy

Introduction and your agreement. HydPower Hydraulics (ABN 38 114 349 245) is committed to responsibly managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), collected from customers during the course of their dealings with us as a supplier of hydraulic-related products.

This policy outlines what personal information is collected, how it is collected, what we do with it, and how we ensure it is treated in accordance with the Privacy Act.

If you provide us with personal information — including in connection with the purchase of products and services or through your use of our website (hydpower.com.au) — you are deemed to agree to this policy. Please read it carefully. If you do not agree, you should not provide us with personal information or use our website.

1. Collection of information

We collect personal information such as your name, address, telephone number and email address only where necessary to provide you with our products and services. Personal information may be collected directly from you, through our website, or from our retail partners. You are under no obligation to provide requested information; however, if you choose not to, we may be unable to provide products or services that depend on it.

2. How personal information is used

We usually request personal information so that we can provide our products and services to you — for example, for card purchases in store or on our website, warranties, deliveries, refunds and exchanges, and website promotions or offers. We may also use your personal information to send you offers, promotions and service updates.

You can ask us not to send you marketing communications. You may unsubscribe at any time using the link at the bottom of any marketing email, or by contacting our Privacy Officer (details below). We may still use or disclose information where you do not object after notice, where reasonably necessary to assist a law enforcement or public-security agency, or where required by law.

3. Disclosure of personal information

Personal information may be disclosed to affiliated companies, contractors, service providers and partners of HydPower Hydraulics to help us provide goods, services and marketing, and to deliver goods purchased through our website. Your personal information will not be disclosed to any other third party unless permitted by law. We do not sell your personal information.

4. Trans-border data flows

We may transfer your personal information outside Australia where we reasonably believe the recipient will not breach the Australian Privacy Principles in relation to that information; where required or authorised by or under Australian law or a court order; or where you consent to the disclosure.

5. Cookies and our website

When you visit hydpower.com.au, our server logs automatically receive and record information from your browser, including your IP address and cookie information. Cookies help operate the cart and checkout, remember preferences, and measure site performance. You can control or delete cookies through your browser settings, though blocking essential cookies may affect website functionality.

6. Security and retention

We adopt policies and practices to reasonably prevent unauthorised access to our premises, systems and storage, and make reasonable efforts to ensure only authorised persons access personal information. We cannot guarantee the security of information transmitted over the internet. Personal information may be retained for up to 7 years for the purpose of monitoring and protecting our legal rights, after which it is confirmed as current or securely destroyed.

7. Access to your personal information

You may request access to the personal information we hold about you, and request its correction, by sending a signed request to the Privacy Officer at the address below. We will endeavour to respond within 14 days, provided the request meets the requirements of the Privacy Act and we can verify your identity. Access is usually free, though a reasonable fee may apply where a request requires substantial time.

8. Complaints

If you believe we have breached our obligations under the Australian Privacy Principles, you may complain in writing to the Privacy Officer at the address below, and we will respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We reserve the right to change, modify or update this policy at any time. We may notify you of changes on our website.

10. Privacy Officer