Refund Policy

Summary: Once an approved return is received and inspected, refunds are issued to your original payment method within 7 business days. Returns must be requested within 14 days of delivery.

1. Eligibility

Refunds apply to items returned in line with our Returns Policy — requested within 14 days of delivery, unused, and in original condition and packaging. Faulty, damaged or incorrectly supplied items are eligible regardless of condition on arrival.

2. Inspection and approval

When we receive your return, we will email you to confirm receipt and the outcome of our inspection. If approved, your refund is processed automatically.

3. Refund method and timing

Your bank or card provider may take additional time to post the refund to your account after we process it.

4. Restocking and non-refundable costs

We do not charge a restocking fee. Original and return freight are non-refundable except where the item was faulty, damaged or supplied in error; in those cases we cover freight in full.

5. Faulty or incorrect items

If an item is faulty, damaged on arrival or not what you ordered, contact us promptly. You are entitled to a remedy under the Australian Consumer Law, which may include repair, replacement or refund.

6. Contact